✅ The videos you have already created are kept
Even if your plan changes, the videos already generated with your avatar are preserved.
You can:
view them,
share them with your learners.
✨ None of the content you have already created is lost.
❌ When the avatar can no longer be used for new videos
3 custom video avatars are included starting with the Team plan. Not included in Starter, available as an add-on (€399/year per video avatar, €99/year per voice).
If you switch back to Starter with the avatar add-on, your avatar is kept.
If you switch back to Starter without the add-on, or if you cancel your subscription, you will no longer be able to use it to generate new videos. The avatar is then removed from the "Custom" section when you choose an avatar.
🔁 Can it be reactivated later?
Yes, by moving back to a Team or Enterprise plan, or by adding the avatar add-on to your Starter plan.
👉 However, because the avatar is deleted at the end of the subscription, you will need to start the creation process again (filming, consent, validation: a few hours).
🧾 How do I manage my subscription?
Go to the EdBuild AI platform.
Click your initials in the bottom left.
Open the Subscription tab.
Manage your plan and your add-ons from there. Your avatars and voices are created from Custom avatar and Custom voice (initials, bottom left), and allocated between trainers from "My company".
👥 If you have several custom avatars
With the Enterprise plan (avatars sized to your needs), EdBuild AI support will help you pinpoint exactly which avatars you want to keep if you change plans.
Would you like to change your avatar, or ask a question before changing your plan?
📩 Contact our team via the chat or by email!